Insurance Customer Service Representative

3 weeks ago


Lehigh Acres, Florida, United States State Farm Insurance Full time
Customer Service Role at State Farm Insurance

As a Customer Service Agent at State Farm Insurance, you will be responsible for assisting customers with their insurance needs by providing accurate and timely information. This includes processing policy changes and updates in the system, handling incoming calls and emails from customers regarding policy inquiries and claims, and collaborating with team members to resolve customer issues and ensure customer satisfaction. Additionally, you will maintain customer records and update information as needed, and provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. Furthermore, you will stay up to date with insurance products and industry trends to effectively assist customers, and follow company policies and procedures to ensure compliance with regulations and guidelines. Finally, you will meet or exceed performance goals and targets set by the company, and continuously improve knowledge and skills through training and development opportunities.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Process policy changes and updates
  • Handle incoming calls and emails
  • Collaborate with team members
  • Maintain customer records
  • Provide exceptional customer service
  • Stay up to date with insurance products and industry trends
  • Follow company policies and procedures
  • Meet or exceed performance goals and targets


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