Customer Service Representative

2 weeks ago


Roswell Georgia, United States Pilot Company Full time
Job Overview

At Pilot Company, we're committed to delivering exceptional guest experiences. As a Guest Services Representative, you'll play a vital role in ensuring our guests receive the highest level of service.

Key Responsibilities

* Respond to all incoming calls and emails from guests, providing timely and effective resolutions
* Process parking reservations and payments for various services offered
* Maintain a working knowledge of all company policies and procedures, as well as services offered at our Travel Centers
* Stay up-to-date on all company software aligned with guest and team member needs
* Model behaviors that support our company's common purpose, ensuring guests and team members are supported at the highest level
* Ensure all activities are in compliance with rules, regulations, policies, and procedures

What You'll Need

* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong knowledge of company policies and procedures
* Ability to maintain confidentiality and handle sensitive information

If you're passionate about delivering exceptional guest experiences and have a strong work ethic, we encourage you to apply for this role.

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