**Transportation Systems Support Specialist**

1 month ago


Dayton, Texas, United States West Virginia Transportation Department Full time
Job Summary

We are seeking a skilled Computer Systems Operations Analyst to join our team at the West Virginia Department of Transportation. As a key member of our Information Technology Division, you will provide advanced-level technical support and serve as a liaison between our user community and technical staff.

Key Responsibilities
  • Provide telephone support in resolving complex computer hardware and software operations problems and malfunctions.
  • Analyze operating problems and escalate issues when necessary.
  • Document problems, recommend modifications to procedures, and update procedures as required.
  • Administer the technical support and application support library.
  • Direct telephone calls to appropriate technical staff and relay requests for assistance outside the scope of the help desk.
  • Maintain a problem log for tracking and resolving recurring issues.
  • Stay informed of changes to the operating system affecting users and provide status and feedback.
Requirements
  • Bachelor's degree or equivalent.
  • Four years of full-time or equivalent part-time paid experience working with personal computers.
  • Knowledge of data processing, computer hardware, and software terminology.
  • Ability to communicate effectively, both verbally and in writing.
Benefits
  • Annual increment pay.
  • Paid vacation and holidays.
  • Paid sick leave and family medical leave.
  • Leave donation program and military leave.


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