Experienced Auto Claims Specialist

7 days ago


Diamond Bar, California, United States Travelers Insurance Full time
Auto Damage Claims Handler Job Description

Job Summary: We are seeking an experienced Auto Damage Claims Handler to join our team at Travelers Insurance. As an Auto Damage Claims Handler, you will be responsible for handling low to moderate Personal and Business Insurance Auto Damage claims from the first notice of loss through resolution/settlement and payment process.

Key Responsibilities:

  • Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, on-going communication, follows-through and meeting commitments to achieve optimal outcome on every file.
  • Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements for Auto Damage only claims in assigned jurisdictions.
  • Investigate each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided.
  • Establish timely and maintains appropriate claim and expense reserves.
  • Determine settlement amounts based upon appraisal estimate, negotiates and conveys claim settlements within authority limits to insureds and claimants.

Requirements:

  • Bachelor's degree preferred.
  • Demonstrated ownership attitude and customer centric response to all assigned tasks.
  • Ability to work in a high volume, fast paced environment managing multiple priorities.
  • Attention to detail ensuring accuracy.
  • Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
  • Verbal and written communication skills - Intermediate.
  • Analytical Thinking- Intermediate.
  • Judgment/Decision Making- Intermediate.
  • Negotiation- Intermediate.
  • Insurance Contract Knowledge- Basic.
  • Principles of Investigation- Intermediate.
  • Value Determination- Basic.
  • Settlement Techniques- Basic.

What We Offer:

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

Equal Opportunity Employer: Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.



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