Administrative Assistant for Clinical Team
5 days ago
SynergenX/Low T Center is a healthcare practice focused on providing innovative solutions for hormone replacement therapy and weight management. We are seeking a skilled Front Desk Medical Receptionist (Client Account Manager) to join our team.
About the RoleThe ideal candidate will have excellent communication and interpersonal skills, strong organizational skills, and attention to detail. Proficiency in medical terminology, healthcare procedures, and HIPAA regulations is also required.
This role involves multitasking and prioritization, handling multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail. The ability to stay calm and composed under pressure, coupled with a customer service-focused mindset, is essential for success in this position.
Responsibilities:
- Patient Interaction: Greet patients with professionalism and warmth, answer phone calls, respond to inquiries, provide information about services, and schedule appointments.
- Appointment Scheduling: Manage the appointment calendar, avoid scheduling conflicts, and accurately record appointments in coordination with healthcare providers.
- Check-In/Check-Out Procedures: Collect and verify patient information, assist with forms, process payments, and provide receipts.
- Administrative Support: Perform filing, data entry, maintain patient records, coordinate referrals, and handle medical records requests in accordance with confidentiality guidelines.
- Communication Liaison: Act as the point of contact between patients, healthcare providers, and staff, conveying important messages, scheduling changes, and ensuring effective communication.
- Problem Solving: Address patient concerns and complaints professionally, resolving issues in a timely manner, and escalating when needed.
- Multitasking and Prioritization: Handle multiple tasks in a fast-paced environment, prioritizing urgent matters while maintaining accuracy and attention to detail.
Requirements:
- High school diploma or GED required
- Medical assistant experience preferred
- At least 6 months of experience in a medical front office role
Training:
Training is paid, and must be able to train for 2 full weeks.
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