Customer Service Representative
4 weeks ago
About the Role:
Spectra Gutter Systems is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued customers.
Key Responsibilities:
- Customer Support: Respond to customer inquiries, resolve concerns, and ensure overall customer satisfaction.
- Product Knowledge: Develop a strong understanding of our products and services to provide accurate information and solutions to customers.
- Order Processing: Assist with order processing, troubleshooting, and resolving customer complaints in a timely and professional manner.
- Relationship Building: Build and maintain strong relationships with customers to ensure their continued business and foster long-term relationships.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell our products and services to customers.
Requirements:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in customer relationship management software and other relevant tools.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
About Us:
Spectra Gutter Systems is a leading manufacturer and distributor of painted gutter rainware products in North America. We are committed to providing exceptional customer service and support to our valued customers.
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