Manufacturing Support Representative

7 days ago


Phoenix, Arizona, United States LEADING EDGE MANUFACTURING, LLC Full time

Overview: As a key member of our team, you will play a critical role in delivering exceptional customer experiences, supporting manufacturing operations, and contributing to the company's continued growth and success.

Responsibilities:

  • Interact with customers through various channels, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with production and logistics teams to ensure seamless service delivery and effective communication.
  • Manage and maintain accurate records of customer interactions, transactions, and follow-ups.
  • Contribute to the identification of opportunities for process improvements to enhance the customer experience.

Requirements:

  • Minimum 2 years of experience in customer service, preferably within aerospace manufacturing.
  • Familiarity with aerospace customer portals is beneficial.
  • High school diploma or equivalent; further education or certifications in related fields is desirable.
  • Proven administrative experience, including document management and order processing.
  • Strong communication and interpersonal skills, with a customer-centric attitude.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.

Compensation and Benefits:

  • Salary range: $55,000 - $70,000 per year
  • Comprehensive benefits package, including medical, dental, vision, life insurance, short and long-term disability, and 401K
  • Paid holidays and paid vacation time
  • Opportunities for career growth and professional development
  • A supportive, collaborative work environment focused on teamwork and excellence

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