Customer Service Associate

3 days ago


Phoenix, Arizona, United States LEADING EDGE MANUFACTURING, LLC Full time
Company Overview
Leading Edge Manufacturing, LLC is a trusted name in the aerospace, precision machining, and defense industries since 1959. With AS9100D, ISO9001, and NADCAP certifications, we pride ourselves on producing high-quality precision components and sub-assemblies for a range of industries.

Salary Information
The estimated salary for this position is between $55,000 and $65,000 per year, depending on experience. A comprehensive benefits package, including medical, dental, vision, life insurance, short and long-term disability, and 401K, is also provided.

Job Description
We are seeking a skilled Customer Service Associate to serve as the primary point of contact for our customers. This role will ensure customer needs are met promptly and professionally while supporting manufacturing operations through essential administrative tasks.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide detailed information about our products and services.
  • Assist with order processing, tracking, and delivery scheduling.
  • Address and resolve customer complaints and issues efficiently.
  • Collaborate with production and logistics teams to ensure seamless service delivery.

Required Skills and Qualifications
To be successful in this role, you should have 2+ years of experience in customer service, preferably within aerospace manufacturing. Familiarity with aerospace customer portals and proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems are also required.

Benefits
In addition to the competitive salary, we offer a comprehensive benefits package, including paid holidays and paid vacation time. Opportunities for career growth and professional development are also available in a supportive, collaborative work environment focused on teamwork and excellence.

Work Environment
The work is primarily performed in an office environment, requiring the ability to operate standard office equipment and perform repetitive motions with the hands and wrists. Prolonged periods of sitting and working at a computer are also required. Occasionally, walking between facilities, outdoors, and through production areas may be necessary, with potential exposure to equipment noise and the need for PPE.

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