Housekeeping Operations Manager

2 weeks ago


Escondido, California, United States Excel Hotel Group Full time
Job Summary

As a key member of our hotel team, the Housekeeping Supervisor will play a vital role in ensuring the highest standards of cleanliness and service are maintained throughout our properties. Reporting to the General Manager, this role will oversee the housekeeping and laundry operations, ensuring that all areas of the hotel are clean, well-maintained, and meet the expectations of our guests.

Responsibilities
  • Scheduling and Operations: Schedule room cleaning assignments to ensure proper coverage and ensure that all areas of the hotel are clean and well-maintained.
  • Training and Development: Train and develop housekeeping staff to ensure they have the skills and knowledge needed to perform their duties effectively.
  • Quality Control: Conduct regular inspections of guest rooms, public areas, and laundry facilities to ensure that all areas meet our high standards of cleanliness and quality.
  • Guest Services: Respond to guest complaints and special requests in a timely and professional manner, ensuring that all issues are resolved to the guest's satisfaction.
  • Supply Management: Monitor and manage the inventory of cleaning supplies and equipment to ensure that we have sufficient stock to meet the needs of our guests and staff.
Qualifications
  • Experience: 1-2 years of experience in housekeeping or a related field, with a minimum of 1 year of supervisory experience.
  • Skillset: Ability to stand and walk for extended periods, lift up to 50 pounds, and follow verbal directions.
Benefits
  • Competitive Compensation: $17.50 - $18.50 per hour, depending on experience.
  • Excellent Benefits: Medical, dental, life insurance, PTO, and 401(k) with company match.
  • Opportunities for Growth: Excel Hotel Group is a dynamic and growing company with opportunities for advancement and professional development.

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