Client Care Coordinator

5 days ago


Edwards, Colorado, United States CSMN Operations, LLC dba All Points North Full time

We are hiring a Client Care Coordinator to join our team at CSMN Operations, LLC dba All Points North in Edwards, CO.

Estimated Salary: $50,000 - $65,000 per year

The Client Care Coordinator plays a vital role in care coordination and clinical services. This position is responsible for milieu management, ensuring a safe environment for guests, and facilitating interdepartmental communication.

This role works closely with clinical, medical, and hospitality teams to provide excellent service and create an atmosphere promoting safety and wellness.

Key Responsibilities:

  1. Maintaining a safe environment in designated areas of the milieu
  2. Building strong relationships and interactions to promote a culture of safety
  3. Promoting client adherence to the daily programming schedule
  4. Encouraging client participation in all activities
  5. Redirecting clients to follow program expectations
  6. Ensuring adherence to safety protocols and program rules
  7. Intervening in client crisis situations and working with the treatment team to promote conflict resolution, de-escalation, and emotion regulation
  8. Managing client behaviors using positive reinforcement, non-judgmental attitude, listening skills, and gentle redirection

Requirements:

  • High School diploma or GED; prefer Bachelor's Degree in Human Services field
  • Prefer 1+ years experience in Behavioral Health setting
  • Strong communication skills, conflict resolution, and de-escalation abilities
  • Mental health terminology knowledge and proficiency
  • Technology and electronic medium skills, including site-specific systems

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