Global Component Solutions Manager

6 days ago


Redwood City, California, United States SnapEDA Full time
About this opportunity to join SnapMagic's Customer Success team

We're seeking a skilled professional to drive growth within our customer base by guiding global component manufacturers through their digital transformation journey. As a pivotal member of our team, you'll build value, establish deep relationships, and drive renewals and expansions within our global customer base of electronic component suppliers.

As a Customer Success specialist, you'll be responsible for onboarding and adoption, relationship management, customer advocacy, and technical support. You'll need to have a strong understanding of complex technical concepts related to our platform and excellent communication skills to effectively convey technical information to both technical and non-technical audiences.

To succeed in this role, you'll need 4+ years of experience in a customer-facing role, preferably in customer success, account management, or technical support within the SaaS industry. You should also be comfortable analyzing data and metrics to identify trends, track customer health, and drive insights for continuous improvement.

We offer a competitive salary range of $120,000 - $170,000 per year, comprehensive medical, dental, and vision coverage, a 401k plan, an innovative work environment, and flexible paid time off. This is a hybrid position that requires in-person work days 3 days a week in our Silicon Valley office.

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