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Learning Experience Coordinator

1 month ago

Chicago, Illinois, United States Aspen Dental Full time
Job Title: Learning Experience Specialist

We are seeking a highly organized and detail-oriented Learning Experience Specialist to join our team at TAG University. This role will be responsible for coordinating and executing learning programs, both live and virtual, to ensure an outstanding learner experience from beginning to end.



Key Responsibilities:



  • Organize and execute learning events, both live and virtual, to ensure an outstanding learner experience from beginning to end.

  • Partner closely with Events, Facilities, and IT to create and execute seamless and exceptional learning experiences.

  • Coordinate with L&D Concierge before, during, and after training events to support learner and classroom needs.

  • Produce within technology for both in-person and virtual sessions, and support and train L&D team members and business partners in the platforms as deemed relevant.

  • Be the liaison between Facilitator, IT, Building Ops, Catering, and L&D Concierge on the day of in-person learning events.

  • Provide on-site support and guidance to learners to enhance their experience, comfort, and ease of accessibility.

  • Act as an internal consultant to L&D on various learning experience services and proactively share ideas for experience elevation.

  • Document, record, and track learning in Learning Management System, as well as record and submit CE credit.

  • Ensure L&D Training rooms and spaces are always on-brand and look presentable.

  • Support change management efforts by contributing to any needed coordination for programs.

  • Inform supervisor of trends and escalating concerns related to tasks and assignments.



Requirements/Qualifications:



  • Education Level: Bachelor's Degree or equivalent work experience.

  • Professional experience of 1-2 years with transferable skills in organizing and executing on programs and/or program work, managing logistics for customer/participant-facing events or programs, and project organization.

  • Independent decision-making aligned to support organizational goals and strategy.

  • Specializes in performing tasks based upon functional areas related to service, quality, and/or productivity.

  • Seeks opportunity for continuous improvement.

  • Strong written and verbal communication skills; ability to interact with individuals at all levels of the organization.

  • Very detail-oriented with strong organizational skills.

  • Proven analytical and problem-solving skills.

  • Plans, organizes, and executes tasks and activities with urgency.

  • Highly proficient in Microsoft Office Suite, including multiple Outlook accounts, Word, Excel, OneNote, PowerPoint, etc., and SharePoint.

  • Operate office equipment, including copiers and computers.

  • Required to meet position-related productivity and quality standards along with all standard operating procedures set and communicated.

  • Hybrid role; on-site presence is required.



About Us:

Aspen Dental is one of the largest and most trusted retail healthcare business support organizations in the U.S. We have supported over 20,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health.



We are united by a single purpose: to prove that healthcare can be better and smarter for everyone. Our comprehensive suite of centralized business support services powers the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet.



Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.



Our continued growth has created an opportunity to join our TAG Learning & Development team as a Learning Experience Specialist for TAG University.