Restaurant Operations Manager
1 week ago
The Restaurant Manager is a key role in ensuring the success of our store. As a Restaurant Manager, you will be responsible for leading a team of employees to deliver exceptional customer service and achieve sales and profitability goals.
Key Responsibilities:
- Lead operational excellence by ensuring that all store operations are running smoothly and efficiently.
- Focus on 100% guest satisfaction by anticipating and understanding customer needs and exceeding their expectations.
- Develop and implement effective training programs to enhance the skills and knowledge of team members.
- Manage purchasing, scheduling, sales, and physical facilities maintenance to ensure the store is running at optimal levels.
- Utilize effective communication and coaching skills to motivate and develop team members.
Requirements:
- Must be able to fluently speak and read English.
- Math and writing skills are essential.
- Restaurant, retail, or supervisory experience is required.
- Guest Focus – anticipate and understand guests' needs and exceed their expectations.
- Passion for Results – set compelling targets and deliver on commitments.
- Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.
- Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
This role requires the ability to lift 30 to 50 pounds and use motion that entails pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Please note that many Dunkin' restaurants are owned and operated by an independent franchisee. Each franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s).
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