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Housing Services Manager
2 months ago
POSITION SUMMARY: The Housing Services Manager will be responsible for supervising all re-housing and stabilization initiatives for families within the Family Services Division. This role involves providing structure and guidance to our Supportive Housing Program, along with all community-based rapid re-housing services. The Housing Services Manager will actively seek, secure, and sustain affordable housing options for families, while fostering self-sufficiency, empowerment, and stability. This position embodies the values of compassion, integrity, respect, and accountability.
PROGRAM/DEPARTMENT DUTIES:
- Lead the Old Colony YMCA in creating a housing network involving public and private housing organizations and landlords.
- Coordinate rapid re-housing and stabilization services for the Family Services Division.
- Assist the case management team in formulating a strength-based re-housing and stabilization assessment plan tailored for each family.
- Track families' progress and efforts in their housing search and placement.
- Accompany families to property viewings and lease signings.
- Develop and sustain housing resources, programs, and benefits for the Family Services Division.
- Establish and maintain relationships with landlords and housing agencies, both public and private.
- Organize and update housing inventory with relevant information.
- Collaborate with program staff to address families' needs, overcome obstacles, and set self-sufficiency goals.
- Conduct outreach to identify permanent housing resources within communities.
- Evaluate clients' financial situations, credit histories, and background checks to identify potential housing barriers.
- Facilitate housing workshops and orientation sessions for clients upon program entry.
- Make necessary accommodations (e.g., space, transportation) to support families in their housing search.
- Maintain regular communication with Case Managers to monitor families' progress in meeting housing search requirements and address any challenges.
- Oversee family maintenance in housing and manage Rapid-Rehousing stabilization plans for up to 18 months post-placement.
- Promote a supportive environment within the program by assisting clients in identifying and resolving social and other issues.
- Keep accurate and confidential client records.
- Participate in staff meetings, clinical discussions, community gatherings, and training sessions as directed by the Director.
EDUCATION/EXPERIENCE/PHYSICAL REQUIREMENTS:
- Bachelor's Degree in Human Services, Social Work, or a related field.
- A minimum of five years of experience in human services, residential settings, or housing programs.
- Valid Driver's License with a clean driving record.
- Experience working with at-risk youth and families.
- Proven success in non-profit housing organizations and community partnerships.
- Demonstrated ability to assist individuals in securing affordable, permanent housing.
- Proficient in Microsoft Office Suite, including Word, Excel, Access, and PowerPoint.
- Strong skills in grammar, punctuation, spelling, and business writing.
- Able to lift up to 50 pounds.
- Capable of navigating three flights of stairs.
- Willingness to perform snow removal as needed.