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Income Maintenance Supervisor

2 months ago

Jacksonville, North Carolina, United States Onslow County, NC Full time
Job Summary

We are seeking a highly skilled and experienced Income Maintenance Supervisor to join our team at Onslow County, NC. As a key member of our Social Services department, you will be responsible for supervising a team of caseworkers and ensuring the efficient and effective delivery of income maintenance programs.

Key Responsibilities
  • Supervise and manage a team of caseworkers, providing guidance and support to ensure the successful implementation of income maintenance programs.
  • Develop and implement short- and long-range work operations, priorities, and goals within the income maintenance casework units.
  • Assign and balance workloads within units to coordinate workflow and develop procedures to improve efficiency.
  • Provide on-the-job training for caseworkers and conduct training needs assessments to ensure staff are equipped to perform their duties effectively.
  • Ensure all caseworkers adhere to Federal and State standards regarding the quality of work required to process income maintenance cases.
  • Coordinate all federal, state, and county audits in Economic Services eligibility programs.
  • Review and recommend agency standards for income maintenance programs.
  • Evaluate staff performance and make recommendations regarding personnel action, counsel staff regarding performance and employee personnel policies.
Requirements
  • Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility.
  • Considerable knowledge of the use of income maintenance manuals, forms, and documents used in determining eligibility for all program areas.
  • Considerable knowledge of needs, problems, and attitudes of disadvantaged persons.
  • General knowledge of all agency and community programs and services which could affect clients/applicants.
  • Good mathematical, reasoning, and computational skills.
  • Ability to instruct, organize, direct, and supervise lower level employees.
  • Ability to learn basic supervisory/management skills.
  • Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations.
  • Ability to present information orally and in written form.
Education and Experience
  • High school diploma or GED and considerable experience as an income maintenance caseworker, or equivalent combination of education and experience.
  • Associates/Technical degree preferred.
Benefits
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • North Carolina Local Governmental Employees' Retirement System
  • NC401k
  • Vacation Leave
  • Sick Leave
  • Paid Holidays
  • Employee Assistance Program
  • Supplemental Benefits