Client Liaison for High Complexity Clients
3 weeks ago
At VetJobs, we're seeking a skilled Client Relationship Manager to serve as the primary client liaison for high complexity clients. This role is paramount to setting and controlling the customer experience. As a key member of our team, you will solicit senior management input from the client on new business directives within their firm and the associated product requirements. You'll monitor the efficiency of systems, policies, and procedures and make appropriate recommendations to ensure daily operations are efficient.
Key Responsibilities
- Maintain exceptional client relationships; lead investigation and successfully resolve any service/delivery and/or billing issues.
- Responsible for all planning surrounding daily, month-end, and annual production runs, including ensuring material is available, providing production with volumes and instructions, attending production planning meetings, communicating progress to the client, and providing any reporting back to the client.
- Plan and execute strategic business reviews with strategic conversations with an emphasis on contract acumen.
- Work with client and internal resources to implement client changes.
- Ability to have client discussions at peer level and senior level.
- Ability to assemble and present client savings, improvements, and solution opportunities.
- The ability to engage and manage an expanded client workload.
- Identifies and participates in meetings to implement process improvements.
- Participates in cross-functional groups that are implementing business initiatives.
- Display a positive attitude and encourages others for greater performance.
- Decline any decision which could breach BR best practice, cause harm/risk to a client, or harm/overwhelm an associate.
Requirements
- Bachelor's degree or equivalent experience preferred.
- At least five years of Client Service experience.
- Strong verbal and visual presentation skills.
- Ability to communicate clearly and effectively among large audiences.
- Ability to remain organized and document client service requirements for multiple clients simultaneously.
Salary Range
- $67,000.00 - $73,000.00. Bonus Eligible.
- Broadridge considers various factors when evaluating a candidate's final salary, including, but not limited to, relevant experience, skills, and education.
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