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Spa Operations Assistant Manager

2 months ago

West Bloomfield Township, Michigan, United States VO Spa One LLC Full time
Position Overview

Enhance Beauty and Wellness

V/O Med Spa West Bloomfield is seeking a dynamic individual to support our leadership team. If you possess managerial expertise, a passion for aesthetics, and a vibrant personality, the role of Assistant Spa Manager at V/O is ideal for you.

Role Summary: The Assistant Spa Manager collaborates closely with the Spa Manager and team to facilitate the overall functionality and success of the spa. This includes ensuring that guest satisfaction and sales targets are consistently met for the diverse range of services and treatments provided. The Assistant Spa Manager plays a key role in fostering an inspiring team culture, achieving financial goals, and overseeing various operational aspects such as revenue tracking, staff training, payroll preparation, and expense management within budgetary constraints.

Key Responsibilities:

  • Deliver exceptional guest experiences and satisfaction
  • Drive revenue growth and enhancement
  • Manage and train staff effectively
  • Oversee payroll and inventory processes
  • Ensure sound financial management
  • Coordinate special events and marketing initiatives

Essential Behavioral Traits:

  • Ethical
    • Positive mindset
    • Enthusiastic approach
    • Team-oriented
    • Self-motivated
    • Self-directed
    • Empathetic
    • Creative thinker
  • Tenacious
    • Integrity
    • Honesty
    • Trustworthiness
    • Outgoing personality
    • Detail-oriented

Required Skills:

  • Organizational skills
    • Responsiveness
    • Adaptability and flexibility

Qualifications:

  • Knowledge of responsible options, techniques, and treatment plans
  • Problem-solving abilities
    • Relationship-focused
    • Commitment to continuous improvement
    • Effective communication skills
    • Strong time management/self-management capabilities
    • Comprehensive understanding of spa services
    • Excellent interpersonal skills
    • Customer service orientation
    • Proficient conflict management skills
    • Strong problem-solving skills
    • Comfortable advising clients on cosmetic and non-cosmetic treatments
  • Sales-driven mindset

Physical and Mental Requirements:

  • Ability to stand for extended periods
    • Capability to lift a minimum of 30 lbs

Compensation: Hourly rate of $20-$25, plus a bonus structure based on experience.

Work Environment: Spa setting.