Customer Success Professional
4 weeks ago
At Sprocket Security, we're dedicated to helping businesses secure their digital presence. As a Customer Success Manager, you'll play a crucial role in driving customer satisfaction and success while contributing to the development of our customer success processes.
Key Responsibilities:
- Champion Customer Success: Be the primary point of contact for our clients, guiding them to maximize the value of our Offensive Security platform.
- Renewals and Expansion: Drive the renewal process, identify upsell opportunities, and work to expand current clients.
- Customer Review Meetings: Participate in, and eventually lead customer review meetings to strengthen relationships and identify improvement areas.
- Proactive Issue Resolution: Address client challenges and coordinate solutions.
- Customer Feedback: Gather insights and relay them to improve our products and services.
- Cultivate Advocacy: Build strong client relationships to encourage trust and referrals.
Qualifications:
Minimum Requirements:
- Customer-Centric Mindset: Passion for ensuring customer success and exceeding expectations.
- Effective Communicator: Clear communication of complex ideas in written and verbal interactions.
- Problem-Solving Skills: Thrive on finding solutions and navigating challenges.
- Collaborative Spirit: Ability to work closely with cross-functional teams.
- Relationship Builder: Passion for building relationships.
Preferred Qualifications:
- Interest in Cyber Security or Emerging Technology.
Benefits:
- 401k Match: We offer an immediate eligibility company-matched 401k plan, ensuring your future is secure.
- Work/Life Balance: Enjoy unlimited and mandatory PTO, promoting a healthy work/life balance.
- Comprehensive Health Benefits: Receive a 75% company contribution for health insurance and 100% contribution for dental and vision plans, covering both you and your family.
- Hybrid Work Environment: Sprocket Security embraces a versatile hybrid methodology, enabling you to seamlessly blend remote and in-person work. We measure performance on results, not seat time.
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