Customer Success Professional

4 weeks ago


Madison, Alabama, United States Sprocket Security Full time
Customer Success Manager

At Sprocket Security, we're dedicated to helping businesses secure their digital presence. As a Customer Success Manager, you'll play a crucial role in driving customer satisfaction and success while contributing to the development of our customer success processes.

Key Responsibilities:
  • Champion Customer Success: Be the primary point of contact for our clients, guiding them to maximize the value of our Offensive Security platform.
  • Renewals and Expansion: Drive the renewal process, identify upsell opportunities, and work to expand current clients.
  • Customer Review Meetings: Participate in, and eventually lead customer review meetings to strengthen relationships and identify improvement areas.
  • Proactive Issue Resolution: Address client challenges and coordinate solutions.
  • Customer Feedback: Gather insights and relay them to improve our products and services.
  • Cultivate Advocacy: Build strong client relationships to encourage trust and referrals.

Qualifications:

Minimum Requirements:
  • Customer-Centric Mindset: Passion for ensuring customer success and exceeding expectations.
  • Effective Communicator: Clear communication of complex ideas in written and verbal interactions.
  • Problem-Solving Skills: Thrive on finding solutions and navigating challenges.
  • Collaborative Spirit: Ability to work closely with cross-functional teams.
  • Relationship Builder: Passion for building relationships.

Preferred Qualifications:
  • Interest in Cyber Security or Emerging Technology.

Benefits:
  • 401k Match: We offer an immediate eligibility company-matched 401k plan, ensuring your future is secure.
  • Work/Life Balance: Enjoy unlimited and mandatory PTO, promoting a healthy work/life balance.
  • Comprehensive Health Benefits: Receive a 75% company contribution for health insurance and 100% contribution for dental and vision plans, covering both you and your family.
  • Hybrid Work Environment: Sprocket Security embraces a versatile hybrid methodology, enabling you to seamlessly blend remote and in-person work. We measure performance on results, not seat time.


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