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Equity Support Consultant

2 months ago

Malvern, Pennsylvania, United States Goli Tech Full time
Job Overview

As a pivotal member of Goli Tech, the Equity Support Consultant will play a crucial role in ensuring the seamless operation of our software systems that manage retirement savings for millions globally.

Key Responsibilities
  • Production Support: Provide essential support for applications and databases, coordinating technical procedures to address production challenges effectively.
  • System Monitoring: Oversee production systems for alerts and outages, conducting thorough root cause analysis to mitigate risks and implement effective solutions.
  • Service Level Management: Ensure timely resolution of support requests in alignment with service level agreements, maintaining clear communication regarding status and resolutions.
  • Documentation: Create and update production support documentation, policies, and procedures to enhance operational efficiency.
  • Continuous Improvement: Identify areas for enhancement and propose actionable recommendations, assisting in the implementation of necessary changes.
  • Stakeholder Engagement: Foster strong relationships with business partners to facilitate collaboration and support.
  • Project Participation: Engage in special projects and undertake additional responsibilities as required.
Qualifications
  • The ideal candidate will possess a structured approach to problem-solving, demonstrating a keen curiosity and attention to detail.
  • A minimum of three years of relevant experience, including at least one year in Information Technology.
  • A bachelor’s degree or equivalent experience, preferably in Computer Science or Management Information Systems.
  • Familiarity with AWS development and operational requirements, along with AWS developer or architect certifications, is advantageous.

Required Skills: Technical Writing

Additional Skills: Consulting