Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Member Advisor to join our team at Affinity Plus. As a Member Advisor, you will play a critical role in providing exceptional service to our members, assisting with daily transactions, and building strong relationships with our community.
Key Responsibilities- Process transactions accurately and efficiently, including deposits, withdrawals, payments, and cashier's checks.
- Provide education to members on self-serve options and assist with online banking.
- Verify endorsements and proper identification on deposit transactions.
- Execute wire or ACH transfers of funds.
- Instant issue debit, credit, and gift cards.
- Troubleshoot credit or debit card issues, online banking questions, or other general account-related questions and issues.
- Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable.
- 1+ years of customer service or professional experience working with people and/or cash handling experience required.
- Aptitude to work independently as well as part of a team and ability to collaborate with others.
- Strong verbal and written communication skills.
- Time Management skills and the ability to prioritize workload based on department and member needs.
- Flexibility to adapt and succeed in a dynamic environment.
- Ability and drive to provide exceptional service to members and employees.
- Intermediate computer skills and the ability to navigate between multiple systems with ease.
- Requires face-to-face interaction and coordination of work with other employees, and in-person interaction.
- Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch.
- Working at a computer 98% of the day, utilizing the phone 40-60%.
- Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion.
- Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
- Lift, carry, push or pull up to approximately 50 pounds.
This position will be FT 40 hours/week with shift times falling between 7am-7pm Monday-Friday and between 7am-3pm on Saturdays. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.
Affinity Plus is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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