Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at Americold. As a key member of our customer-facing team, you will be responsible for:
- Responding to customer inquiries and complaints in a timely and professional manner
- Providing clerical support, including maintaining accurate records and files
- Scheduling loads and ensuring all loads are empty and closed
- Resolving refused product, over, short, and damaged (OS&D) orders
As a Customer Service Representative at Americold, you will have the opportunity to work in a fast-paced environment and make a real impact on our customers' experiences. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Respond to customer inquiries and complaints via phone, email, or in-person
- Provide accurate and timely information to customers regarding their orders and shipments
- Maintain accurate records and files, including order status and customer communication
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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