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Care Management Resource Coordinator

2 months ago

Phoenix, Arizona, United States Phoenix Children's Hospital Full time
Job Summary

We are seeking a highly skilled and compassionate Care Management Resource Coordinator to join our team at Phoenix Children's Hospital. As a key member of our Care Management Department, you will play a vital role in supporting the efforts of Social Work, Case Management, and Utilization Management professionals.

Key Responsibilities
  • Support Social Work activities by receiving, evaluating, and fulfilling requests for local transportation vouchers, meal cards, and other amenities.
  • Facilitate requests for out-of-area transportation, including air travel and lodging, and ensure timely and safe transportation for patients and families.
  • Collaborate with patients, families, and healthcare organizations to coordinate post-discharge needs, including scheduling services and coordinating availability of equipment and supplies.
  • Monitor and determine bed availability at rehab facilities, other acute care hospitals, long-term care facilities, mental health facilities, and other organizations, and ensure timely and safe transfers.
  • Provide excellent customer service by responding to emails and phone calls in a timely and professional manner, and ensuring clear communication with all internal and external customers.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong organizational and time management skills, with the ability to maintain accurate and complete records.
What We Offer
  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision insurance, and a 401(k) retirement plan.
  • A generous paid time off policy, including vacation, sick leave, and holidays.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about delivering exceptional care to children and families, we encourage you to apply for this exciting opportunity.