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Customer Service Representative

2 months ago


Gun Barrel City, Texas, United States Zach Pruitt - State Farm Agent Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - State Farm Agent Team Member. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.

Responsibilities:
  • Establish and maintain strong customer relationships through effective communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Maintain a strong work ethic and commitment to success, with a focus on delivering exceptional results and exceeding customer expectations.
Requirements:
  • Excellent communication skills, including written, verbal, and listening skills.
  • People-oriented and able to effectively relate to customers.
  • Organizational skills and ability to prioritize tasks and manage multiple responsibilities.
  • Self-motivated and proactive in problem-solving.
  • Detail-oriented and committed to delivering high-quality results.
  • Ability to work in a team environment and contribute to a positive and productive team culture.

We offer a competitive hourly pay plus commission/bonus structure, as well as opportunities for growth and advancement within our agency. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.