Business Analyst Senior

4 weeks ago


Brecksville, Ohio, United States The PNC Financial Services Group, Inc Full time
Job Title: Business Analyst Senior - Dialer Administrator

At The PNC Financial Services Group, Inc, we are committed to delivering exceptional customer experiences. As a Business Analyst Senior - Dialer Administrator, you will play a critical role in supporting our Retail Lending Solutions Platform Delivery organization.

Key Responsibilities:
  • Direct the research, discovery, and interpretation of business requirements to develop and review processes and procedures, workflow analytics, and reporting.
  • Provide consultation to clients on business designs, problem-solving, and business analysis to support project management.
  • Develop and maintain policy and procedure documentation.
  • Independently obtain and identify business requirements needed to carry out and improve applicable business processes.
  • Provide expertise and problem-solving for clients and technology teams throughout the business analysis process.
Requirements:
  • Results-driven problem solvers with great attention to detail and accuracy in a time-sensitive environment.
  • Technical skillsets, including Dialer Administrator for Noble / Alvaria or Genesys, Auto Dialer, Auto Dialer support, telephony, Jira, Confluence.
  • Advanced business analyst skills, including requirement writing, user story writing, user acceptance testing.
What We Offer:
  • A comprehensive range of benefits, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans.
  • Robust wellness program with financial incentives.
  • Up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level and years of service.
Equal Employment Opportunity:

The PNC Financial Services Group, Inc is an equal employment opportunity employer and provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.



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