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Bilingual IT Support Specialist
2 months ago
Bilingual Help Desk Technician - Full-Time Position
As a Bilingual Help Desk Technician, your primary responsibility will be to provide technical assistance and troubleshooting support to employees facing issues with their computer hardware and software. You will also be tasked with managing user accounts, setting up new computers, and installing/configuring various hardware and software systems. Additionally, you may assist with network and service maintenance as needed.
Key Responsibilities
- Address end-user inquiries through phone, email, ticketing systems, or in-person interactions.
- Install, configure, and maintain hardware components including PCs, tablets, phones, printers, and other devices.
- Install, configure, and maintain software applications and operating systems.
- Manage workstation assets by tracking computer equipment and installed software.
- Provide end-user training as necessary.
- Create, update, and delete user accounts as required.
- Support the Network Administrator with network and server upkeep.
- Monitor and maintain applications and hardware functionality.
- Oversee server and network backup processes.
- Collect and respond to feedback from end-user surveys.
- Document IT procedures for both IT staff and end users.
- Maintain records of work orders and keep users informed about their requests.
- Generate reports on tickets, assets, and accounts as needed.
Ideal Candidate Profile
The successful candidate will possess a solid understanding of TCP/IP networks, personal computers and their components, Active Directory, group policies, NTFS security, and commonly used software applications. A strong commitment to customer service and the ability to work independently with minimal supervision are essential for this role.
Education and Experience
- High school diploma or equivalent is preferred.
Essential Qualifications and Skills
- Bilingual proficiency in Spanish, including reading, writing, and speaking.
- Strong verbal and written communication skills for both technical and non-technical audiences.
- Exceptional customer service abilities.
- Advanced technical problem-solving skills with the capacity to comprehend complex concepts.
- Familiarity with common software applications such as Word, Excel, PowerPoint, and Outlook.
- Basic knowledge of voice and data cabling, jacks, and patch panels.
- Understanding of TCP/IP networks and essential services like DNS, DHCP, SMB, and FTP.
- Experience with Active Directory, group policies, and NTFS security.
- Proficient in working with PCs and their components, with a focus on brands like Dell and Lenovo.
- Aptitude for analyzing issues and resolving them through independent research.
- Good judgment in determining when to repair or replace equipment.
Compensation:
Hourly rate ranges from $22 to $25, with variations based on skills, experience, and education.
Benefits will commence on the 31st day of employment and include medical, dental, and vision insurance, along with HSA, FSA, and DCFSA account options, and access to a 401k retirement plan with employer matching. Employees in this role are also entitled to paid sick leave and other paid time off as per applicable laws.
