Vice President of Mortgage Servicing Operations

2 weeks ago


Houston, Texas, United States FocusOne Full time
Job Summary

We are seeking a highly experienced and skilled Vice President of Mortgage Servicing to join our team at FocusOne. As a key member of our leadership team, you will be responsible for developing and executing strategic plans for mortgage servicing operations, providing leadership and direction to the mortgage servicing team, and ensuring compliance with all relevant regulations.

Key Responsibilities
  • Develop and execute strategic plans for mortgage servicing operations in alignment with the company's overall objectives.
  • Provide leadership and direction to the mortgage servicing team, fostering a culture of excellence, collaboration, and innovation.
  • Oversee all aspects of mortgage servicing operations, including payment processing, escrow administration, loan modification, default management, and investor reporting.
  • Ensure compliance with all relevant regulations, including RESPA, TILA, and CFPB guidelines.
  • Implement best practices and process improvements to enhance operational efficiency and effectiveness.
  • Develop and implement risk management strategies to mitigate operational, compliance, and credit risk associated with mortgage servicing activities.
  • Monitor key performance indicators and metrics to identify and address potential risks.
  • Champion a customer-centric approach to mortgage servicing, ensuring timely and accurate resolution of customer inquiries and concerns.
  • Implement initiatives to enhance the overall customer experience and satisfaction levels.
  • Manage relationships with third-party vendors and servicing providers, including loan servicers, technology partners, and legal counsel.
  • Evaluate vendor performance and ensure adherence to service level agreements and contractual obligations.
  • Assist the EVP with servicing the budget, optimizing resource allocation, and controlling expenses.
  • Analyze financial performance metrics and provide insights to senior management to support decision-making.
Requirements
  • Bachelor's degree in business administration, finance, or a related field. MBA or advanced degree preferred.
  • Minimum 10 years of experience in mortgage servicing, with at least 5 years in a leadership role.
  • In-depth knowledge of mortgage servicing regulations, industry trends, and best practices.
  • Proven track record of strategic planning, process improvement, and risk management.
  • Strong leadership and team-building skills, with the ability to inspire and motivate others.
  • Excellent communication skills, negotiation, and interpersonal skills.
  • Proficiency in mortgage servicing software and systems. Experience with FICS's Mortgage Servicer is preferred.
Benefits
  • 401(k)
  • Dental Insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule
  • Monday to Friday
Ability to Commute
  • Houston, TX 77065 (Required)
Ability to Relocate
  • Houston, TX 77065: Relocate before starting work (Required)
Work Location
  • In person


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