Bert Ogden Subaru Service Advisor Position

4 weeks ago


Edinburg, Texas, United States Bert Ogden Auto Group Full time

We are seeking a skilled Service Advisor to join our team at Bert Ogden Subaru. As a Service Advisor, you will play a critical role in ensuring customer satisfaction by providing excellent communication, technical knowledge, and attention to detail.

Key Responsibilities:
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Accurately record customer information and vehicle data into our Dealer Management System.
  • Determine the best course of action for technical issues and escalate as needed to our Shop Foreman or Service Manager.
  • Communicate estimated completion times, regular updates, and follow through on each customer vehicle.
  • Coordinate the delivery and pickup of vehicles, ensuring customer satisfaction.
  • Follow up with customers to ensure they are satisfied with the work performed.
Requirements:
  • Experience in the automotive industry, with knowledge of methods, techniques, parts, tools, and materials used in vehicle maintenance and repair.
  • Ability to follow oral and written instructions with attention to detail.
  • Understanding of basic automotive techniques related to repair and servicing of automobiles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team-based environment and achieve common goals.
  • Proficiency in Dealer Management System(s), Outlook, and MS Office.

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