Client Experience Specialist

3 weeks ago


Frisco, Texas, United States Caliber Collision Centers Full time
Job Title: Client Experience Specialist

Join Caliber Collision Centers as a Client Experience Specialist in West Frisco - FM 423 This role offers a competitive estimated salary of $55,000 - $75,000 per year, depending on experience.

About the Role

As a key member of our service center team, you will be responsible for delivering exceptional customer service, managing work volumes, and coordinating with rental car/tow companies. You will also maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.

Responsibilities
  • Greet and provide extraordinary customer service to internal and external customers
  • Monitor work volume and recommend load level requests when necessary
  • Coordinate with Rental Car/Tow companies to provide one-stop service to all customers
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
Requirements
  • 1+ years of experience in a customer-facing environment
Abilities/Skills/Knowledge
  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, i.e., Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment


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