Collision Repair Estimator

4 weeks ago

Greenville, South Carolina, United States The Boyd Group Full time

About the Role:

The Estimator is a key member of our team, responsible for providing an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process.

Key Responsibilities:

  • Accurately assess vehicle damage and document repairs and parts replacement on the damage appraisal.
  • Ensure every customer interaction is documented, updated efficiently, and accurately with pertinent details.
  • Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
  • Ensure compliance with all insurance client requirements, processes, and metrics.
  • Communicate customer requests and needs to appropriate team members.
  • Participate in daily production walks with the Management Team, as required.
  • Support all team members when required.
  • Maintain the store's KPIs by maximizing role performance.

Requirements:

  • Knowledge of repairs and OE guidelines.
  • High School Diploma or equivalent.
  • Awareness of where to look for answers.
  • Basic Computer Skills.
  • Compliance for DRP's.
  • Minimum of 1-year experience.
  • Must be willing to complete I-CAR Training.
  • Valid Driver's License.

Benefits:

  • Competitive Pay Plans.
  • Medical, Prescription Drug, Dental & Vision Insurance.
  • 401(k) Retirement Plan with company match.
  • Employer Paid Short-Term Disability & Life Insurance.
  • Paid Vacation & Holidays.
  • Continuing Education Opportunities.

About Us:

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

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