Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Retail Customer Service Team Member to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a well-organized store environment, and supporting our sales floor operations.
Key Responsibilities- Provide fast and friendly customer service, ensuring all customers receive a positive shopping experience.
- Help customers locate products, provide solutions, and engage them on our rewards program.
- Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised store.
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
- Interact with colleagues in a respectful and positive manner, promoting a commitment to our organization's vision and values.
- Previous retail and/or customer service experience preferred.
- Ability to remain standing for long periods, move throughout the store, and lift heavy boxes.
- Regular bending, lifting, carrying, reaching, and stretching.
Michaels is an Equal Opportunity Employer, committed to creating an inclusive environment for all Team Members and Makers. If you need help performing job functions, please contact your supervisor to discuss reasonable accommodations.
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