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Hospitality Host

2 months ago

Silver Spring, Maryland, United States JACKMONT HOSPITALITY INC Full time
Job Summary

We are seeking a highly motivated and customer-focused Hospitality Host to join our team at JACKMONT HOSPITALITY INC. As a key member of our service team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.

Key Responsibilities
  • Guest Interaction
    • Build rapport with guests and ensure a welcoming atmosphere
    • Ask questions to identify guest preferences and tailor service accordingly
  • Order Taking and Service
    • Promptly and accurately take food and beverage orders from guests
    • Expedite service of food and beverages to guests, checking frequently to ensure satisfaction
  • Menu Knowledge and Upselling
    • Learn and expertly recommend menu items and beverages to guests
    • Upsell items to enhance guest experience and increase sales
  • Accountability and Quality
    • Ensure all orders are accurately processed and delivered to guests
    • Monitor and maintain high standards of quality and service
Requirements
  • Physical Demands
    • Ability to lift up to 30 lbs and move around the restaurant
  • Communication and Interpersonal Skills
    • Excellent verbal and written communication skills
    • Ability to work effectively in a fast-paced environment
  • Technical Skills
    • Ability to operate a point-of-sale system and process transactions accurately