Software Engineering Resolution Network Engineer

1 day ago

Worcester, Massachusetts, United States HPE Full time

Job Description:

Hewlett Packard Enterprise is seeking a highly skilled Software Engineering Resolution Network Engineer to join our Level 3 global service HPC team. This role involves providing support for high performance computing networks on a variety of supercomputer and cluster based products.

Responsibilities:

  • Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines.
  • Develops and implements parameters and test plans for new and existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements.
  • Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution.
  • Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for moderately-complex products.
  • Represents the mechanical/thermal team for all phases of larger and more-complex development projects.
  • Provides guidance and mentoring to less-experienced staff members.
  • Provide technical support for customer reported issues escalated to level 3 support.
  • Analyze, reproduce, troubleshoot, isolate, escalate, and resolve issues.
  • Facilitate high quality communication with customers.
  • Work with various HPE teams, including but not limited to, HPE Level 2 support, Publications, Training, Support Planning, Testing and Cray R&D.
  • Test and provide new network software updates and documentation via customer portal.
  • Document and communicate throughout the whole process of working an issue until closure.

Requirements:

  • Bachelor's degree in Computer Science, Engineering or related field/discipline.
  • 5+ years of technical experience, ideally in an HPC-related area.

Skills:

  • Strong analytical and problem solving skills.
  • Understanding of material properties and hardware, software, and electrical component design.
  • Using empirical analysis, modeling and testing methodologies to validate product designs and specifications.
  • Excellent written and verbal communication skills; mastery in English and local language.
  • Strong Linux networking knowledge and experience.
  • Strong experience with Ethernet, TCP/IP, VLANs, and enterprise level switch configuration.

Additional Skills:

  • Accountability, Active Learning, Active Listening, Administrative Procedures, Agile Methodology, Agile Scrum Development, Bias, Business, Coaching, Company Policies, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management, Deliverables Management, Design, Design Thinking, Document Controls, Empathy, External Customers, File Maintenance, Follow-Through, Group Problem Solving, Growth Mindset.

What We Can Offer You:

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. We also invest in your career because the better you are, the better we all are. We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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