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Event Planning Specialist

2 months ago

Frisco, Texas, United States KidZania USA Full time
Job Overview

As an Event Planning Specialist, your main role will be to assist clients in organizing group events at KidZania. This encompasses a diverse range of groups, including educational institutions, celebrations, corporate gatherings, and various organizations.

Key Responsibilities:
  • Act as the primary point of contact for clients after the Group Sales Team has finalized the booking, ensuring all details are confirmed with the group leader.
  • Communicate essential information regarding ticket requirements, catering preferences, venue directions, event timing, and necessary chaperone details.
  • Coordinate with internal teams at KidZania, including operations, food services, and event hosts, to ensure all group needs are met prior to the event.
  • Welcome groups on the day of their event, ensuring seamless execution and coordination of all activities.
  • Deliver exceptional customer service to enhance client satisfaction.
  • Engage in weekly meetings to discuss sales and operational strategies.
  • Maintain organized records of client communications using a professional CRM system.
  • Exemplify and promote the values of positivity, professionalism, and respect within the workplace.
  • Assist with customer service inquiries as needed.
  • Perform additional tasks as assigned.
Required Qualifications:
  • Professional demeanor with strong communication skills for interactions with clients and colleagues.
  • Self-motivated individual with excellent organizational abilities and attention to detail.
  • Outstanding verbal and written communication skills, along with strong customer service and problem-solving capabilities.
  • Able to thrive in a fast-paced environment and manage multiple tasks simultaneously.
  • Experience with CRM systems is preferred.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
Benefits:
  • Employee discounts available.
  • Eligibility for Medical, Dental, and Vision Insurance.
  • Paid time off provided.
  • Full-time position.
  • Starting salary of $34,000.
Work Schedule:
  • Work weeks may vary, including Thursday to Monday or Friday to Tuesday.
  • Availability on weekends and some holidays is required.
About KidZania:

KidZania is an innovative city designed to inspire, educate, and empower children aged 4 to 14 through engaging learning and entertainment experiences. KidZania USA is one of 25 locations worldwide, with a rich history of over 25 years in providing immersive experiences for young learners.