Customer Service and Sales Associate

3 weeks ago


Charleston, West Virginia, United States West Virginia Employer Full time

OB SUMMARY

The Customer Service and Sales Associate will be responsible for delivering exceptional customer experiences through problem-solving skills and effective communication.

This role combines elements of customer service and sales, requiring the ability to promote and save products and services, provide excellent customer experiences via phone, and negotiate and complete save/service order requests from customers.

Duties include:

  • Promoting and saving products and services
  • Providing an excellent customer experience via phone
  • Negotiating and completing save/service order requests from customers
  • Working with customers patiently, tactfully, and efficiently
  • Accurately informing customers of various fees and adjustments
  • Providing options to the customers based on product and service needs
  • Active listening skills
  • Ability to follow tactical call flows to optimize the customer experience

Requirements:

  • Outstanding customer service skills
  • Excellent communication, interpersonal, analytical, and problem-solving skills
  • Basic math skills, data entry skills, and sales aptitude
  • Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills
  • Ability to multitask in a fast-paced environment

Preferred qualifications:

  • High school diploma or equivalent
  • 18 years of age or older

West Virginia Employer is an equal opportunity employer.


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