Customer Service and Sales Ambassador

3 days ago


Smithfield, Utah, United States Business Development Firm Full time
Job Description
We strive to connect the community with the most advanced technology available. Our team of Customer Care Representatives and managers identify areas where they can help and provide solutions to prospective customers via service, sales, and product information.

Our Team's Approach:
We equip our Customer Care Representatives with comprehensive knowledge and resources to succeed in their positions. This support is designed to assist our clients in making their innovations known and achieving their overall sales, outreach, and customer service goals.

Key Responsibilities:
  • Initiate and complete sales and customer service processes by communicating with consumers.
  • Utilize client-provided information, devices, and resources to provide knowledgeable service to customers.
  • Discuss client offerings, promotions, and services with the consumer base to provide practical solutions to their current issues.
  • Meet with management and members of the Customer Service and Sales team for training on required client operations, sales, and product knowledge.
  • Become familiar with telecommunications industry trends, competing firms, and new products to answer consumer questions and negotiate the best service solutions.
  • Achieve development goals by measuring and tracking sales metrics, consumer outreach, and market trends.

What We Look for in a Candidate:
  • 1-2 years of entry-level experience in customer service, sales, marketing, business, or communications.
  • Ability to learn and implement entry-level business training to serve clients properly.
  • Familiarity with the telecommunications field and willingness to stay updated on industry trends.
  • Excellent communication skills, both with customers and team members.
  • Reliable time management to ensure all sales, consumer outreach, and advancement goals are met.


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