Customer Service Representative

3 days ago

Tampa, Florida, United States Dex Imaging Full time
About Dex Imaging

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology, dedicated to delivering excellent customer service every time.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our internal and external customers, utilizing your in-depth knowledge of company products and programs.

Key Responsibilities
  • Communicate effectively with internal and external customers to identify their needs and respond appropriately.
  • Field calls and quickly transfer to the correct department, ensuring seamless customer experience.
  • Work with the Tier 2 team to escalate customer technical issues and resolve them efficiently.
  • Track, route, and escalate unresolved issues to management, ensuring timely resolution.
  • Follow established guidelines specific to each customer call, maintaining accuracy and attention to detail.
  • Locate, confirm, and document relevant information, utilizing multiple systems as needed.
  • Remain current on process updates and technology used within the company, ensuring continuous improvement.
  • May utilize multiple communication channels to assist clients, including telephone, email, online chat, and more.
Requirements
  • High School Diploma or equivalent, with two to three years of related experience and/or training.
  • Experience in a call center environment is a plus.
  • Must be available to work on-site, Monday through Friday, 8am-5pm.
  • Knowledge of Word Processing software, Spreadsheet software, Order processing systems, and Contact Management systems.
  • Ability to empathize with customers and provide exceptional service.
  • Experience in Customer Service, with strong organizational and time management skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and basic internet skills.
  • Professional verbal and written communication skills, with a high degree of initiative and mature judgment.
What We Offer
  • Opportunity for career development and in-house training.
  • A dynamic, innovative, and upbeat work environment, where we celebrate our team members.
  • A place where you can build a career, not just have a job.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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