Program Coordinator

Position Summary:

The Program Coordinator is responsible for overseeing and promoting all initiatives at the Drury GO campus and its surrounding community. This role serves as the main recruiter and academic advisor for students affiliated with this location, while also monitoring and managing overall enrollment figures. The coordinator collaborates on the class schedule for each semester and participates in the recruitment, hiring, and evaluation of faculty. Additionally, this position engages in outreach efforts and markets programs through various media channels and by connecting with prospective students, local businesses, and community leaders. Office hours are maintained for public accessibility.

Key Responsibilities:

This job description does not encompass all duties or responsibilities. Employees may be required to undertake additional job-related tasks as directed by their supervisor, within reasonable accommodation.

• Promotes and markets all Drury GO degree, certificate, and non-credit programs within the campus community and surrounding areas as directed by the Senior Associate VP of Drury GO. This includes:
  • Engagement with local community organizations such as the Chamber of Commerce, civic groups, and business networking associations.
  • Meeting with local employers to provide updates on programs and distribute relevant information.
  • Exploring avenues to enhance community outreach through mass marketing, public relations, and events.
  • Coordinating with the Marketing & Communications team to align efforts with the overall Drury GO marketing strategy.
• Supervises part-time and full-time staff at the Harrisonville location, providing feedback and evaluations based on metrics related to enrollment growth and conversion rates, along with other performance measures set by Human Resources. Manages the assignment of online inquiries to the appropriate enrollment personnel.
• Assists current and prospective students at the Drury GO campus by providing accurate and timely information and support. Offers academic and enrollment advising using the current catalog, schedule, and core requirement sheets. Aids students in course selection based on their academic history and status. Provides information on college programs, policies, and financial aid options. Supports efforts to prevent student loan defaults and ensures accurate completion of registration forms and related documentation.
• Responsible for the administration of branch campus programs, which includes:
  1. Coordinating the scheduling of all seated classes in collaboration with Academics and the Senior Associate VP of Drury GO, soliciting input from students and faculty.
  2. Working with Academics to recruit qualified faculty and assisting in the preparation and delivery of classes by providing necessary information, equipment, and supplies. Facilitates student evaluations of instructors and provides constructive feedback for future class delivery.
  3. Overseeing the budget for the branch campus.
• Exhibits availability and flexibility to work evenings and weekends as necessary.
• Performs additional tasks as assigned.

Required Skills and Abilities:

To excel in this role, an individual must be capable of performing each essential duty satisfactorily. The following qualifications are deemed necessary for proficient job performance:

• Strong ability to engage effectively with the public.
• Attention to detail and concentration are essential for maintaining accurate information regarding degree requirements and college policies.
• Ability to set goals, prioritize tasks, and organize workload to complete assignments punctually.
• Excellent interpersonal communication skills, including courtesy and tact, are necessary for effective interactions with students and faculty.
• Proficient in answering and placing telephone calls, providing information to prospective and current students.
• Strong spelling and grammar skills for daily correspondence with students and faculty.
• Ability to present a professional appearance when interacting with prospective students and faculty.
• Critical thinking and problem-solving skills for organizing and completing workload efficiently.
• Ability to manage deadlines and stressful situations calmly and accurately.
• A valid driver’s license, acceptable driving record, reliable transportation, and the capacity to travel within the geographical area served.

Education and Experience:

A Bachelor’s degree in higher education, business, or a related field, along with 3-5 years of relevant experience overseeing functional and strategic aspects of a campus, center, site, or profit center; or an equivalent combination of education and experience.

Supervisory Responsibilities:

Oversees Enrollment and Academic Advising Specialists and other staff at the Drury GO branch campus as applicable. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues in accordance with college policies and applicable laws.

Physical Requirements:

The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this job, the employee is regularly required to stand and sit, occasionally walk, use hands for handling or feeling, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision and peripheral vision. The noise level in the work environment is typically quiet.

Benefits of Working at Drury University:

• Generous time off, including over four weeks of paid time off starting in the first year.
• Free tuition for immediate family members.
• Complimentary tickets to Drury home sporting events.
• Health and wellness benefits at highly competitive rates.
• Free access to the onsite fitness center at the Springfield campus.
• Discounted meals and Drury merchandise on campus.