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Field Service Specialist

1 month ago

Keene, New Hampshire, United States Phantom Staffing Full time
About the Job

The Field Service Engineer will perform complex and basic on-site customer support activities involving installation, maintenance, repair, hardware integration, hardware and software upgrades, troubleshooting, and training on products at customer sites in a timely and cost-effective manner.

Key Responsibilities
  • Instruct customers in the operation and maintenance of systems
  • Conduct on-site installation of complex products and follow testing procedures to ensure proper working order
  • Make recommendations on improving existing testing, maintenance, and training procedures
  • Perform remote support as required for customers and service engineers
  • Follow escalation protocol, follow up on issues, and escalate from other service engineers
  • Check out and approve operational quality of products
  • Isolate equipment start-up malfunctions and take corrective action
  • Represent the company in dealings with customers and is responsible for customer satisfaction
  • May oversee all service activities for a specific customer
  • Prepare and submit expense and service reports timely and accurately
Requirements
  • AS degree/BS degree preferred
  • 5-7 years hands-on field service experience
  • Demonstrated competency and high level of understanding of control system electronics and high voltage power supplies (RF, DC, and microwave)
  • Demonstrated competency and high level of understanding of vacuum systems, metallurgy, physics, and chemistry
  • Excellent customer relations and organizational skills required
  • Above average computer skills, knowledge of MS Office, Excel, PowerPoint, and other similar software packages
  • Candidate will need CNC experience and be able to read schematics
  • Must be willing to travel

Pay: 65-85K