Senior Manager

1 month ago

Sunrise, Florida, United States American Express Full time
About the Role

We are seeking a Senior Manager to lead our B2B payments product strategy, driving growth and innovation in the digital payments space. As a key member of our team, you will be responsible for defining the long-term product strategy for our largest digital B2B payments solution, Buyer Initiated Payments (BIP), and ensuring its seamless integration into our broader B2B solution portfolio.

Key Responsibilities
  • Define BIP's product strategy and positioning within the B2B product portfolio, gaining consensus across partners to ensure sustainable growth.
  • Cultivate a deep understanding of customer needs from existing portfolio and pipeline to drive roadmap enhancements.
  • Support Sales and Account Management teams to prioritize high-potential opportunities and identify improvements to collateral, training, and customer targeting.
  • Help launch new features and expand into new markets, leveraging insights from top customers to ensure scalability.
  • Understand current B2B landscape for customers while identifying unresolved pain points.
  • Collaborate with B2B Solutions partners to drive the future of our Product set through both proprietary and partner channels.
  • Lead internal partnerships to drive continued improvement and growth.
  • Maintain a pulse on the external environment in our space and identifying where Amex should pursue incremental opportunities.
Requirements
  • 5 years' experience in management consulting, corporate strategy, and/or payments product management.
  • 2 years' experience leading a multi-rail B2B payments solution (i.e., ACH, ACH , Virtual Card).
  • Critical thinker and initiative-taker with strong problem-solving and analytical abilities.
  • Proven ability to collaborate with Field, Product Development, Pricing, and technology teams to deliver product enhancements, process improvements, or major sales initiatives.
  • Enjoys shifting from whitespace strategy design to leading tactical, in-year initiatives that drive product uptake.
  • Strong P&L approach – able to consistently link potential enhancements to customer need and bottom line.
  • Bias towards action – proactively engages with partners to identify and remove barriers to progress.
  • Outstanding relationship management skills across a diverse network, including collaborating with and influencing partners and leadership.
  • Excellent verbal and written communication skills and executive presence, including the ability to present to and work with senior leaders.
  • Demonstrates a growth mindset that embraces change and is adaptable to a dynamic, fast-paced environment.
  • Solid understanding of B2B payment products and buyer/supplier ecosystems.
  • Bachelor's degree or equivalent years of experience.
Preferred Qualifications
  • Experience in supply chain finance and/or receivables finance; FinTech or digital payments platform/provider.
  • Experience launching/scaling new products or features in the corporate or B2B payments space.
About American Express

American Express is a global services company that provides its members and customers with access to financial services, travel, and lifestyle benefits. We are committed to delivering exceptional customer experiences and building strong relationships with our customers, partners, and colleagues.

Benefits

We offer a comprehensive benefits package, including competitive base salaries, bonus incentives, 6% Company Match on retirement savings plan, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need, 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy, free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, and career development and training opportunities.

Equal Opportunity Employer

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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