Lead Lot Associate

2 days ago


Kennedy Space Center, United States Universal Orlando Full time

The estimated salary for this role is $50,000 - $70,000 per year.

About the Role:

We are seeking a dynamic Team Captain to join our team at Universal Orlando. As a key member of our leadership team, you will be responsible for overseeing the daily operation of our Parking Garage and Rideshare operations.

  • Key responsibilities include leading and coaching team members, ensuring guest and team member safety, and maintaining daily labor budgets.
  • You will be responsible for performing all operational duties related to the daily opening, operation, and closing of the Parking Garage operation, including Volcano Bay Parking, Regular Parking, Prime Parking, Accessible Parking, and Rideshare work areas.
  • You will complete opening and closing checklists for operational readiness, inspect the work environment, and report and resolve facilities issues throughout Parking and Rideshare Operation.

In addition to leading the team, you will also act as a first point of contact for Rideshare drivers, Taxis, and guests, monitoring traffic flow patterns across the zones and proactively notifying operational partners of concerns.

We are looking for a highly motivated and organized individual who can lead by example and provide excellent customer service.



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