Customer Service Associate
2 days ago
Royal Brass and Hose is a leading distributor of high-quality mobile equipment products, providing exceptional service to our customers since 1949. Our mission is to empower customer success through solutions, expertise, and service excellence.
Job Description:
We are seeking a highly skilled Customer Service Associate to join our team. As a key member of our sales and customer support department, you will be responsible for ensuring customer satisfaction by processing orders correctly and meeting deadlines. You will also answer product and service questions, suggest information about other products and services, and process orders, prepare correspondences, and fulfill customer needs.
Essential Job Functions:
- Order entry - Includes direct entry, fax, and online orders
- Answer customer and territory/account managers phone calls
- Respond to territory manager and customer questions - Provide pricing, availability, product knowledge, and enter NCI parts as required
- Open order management - Review customer open orders daily
- Back-order fill management - Review, fulfill, print customer backorders daily
- Customer Credit - Process customer return authorizations and credits per company policy in a timely manner
- Dispatch - Dispatch/invoice orders in a timely manner as required
- Inventory/Control/Cycle Counting- Include counting, measuring, recording as a team with other warehouse associates
- Year-end inventory- Include counting, measuring, recording as a team with other warehouse associates
Qualifications:
- Excellent customer service skills
- Ability to work independently and safely
- Basic computer knowledge required
- Good typing skills
- Data entry skills
- Ability to multi-task
- Detail oriented
- Good decision-making ability
- Good written and verbal skills
- Ability to work in a fast-paced environment for long periods
- Great team spirit
- Able to work alone and self-motivated
- Good math skills
- High school diploma or GED
Estimated Salary:
$45,000 - $60,000 per year, depending on experience.
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