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Customer Success Manager

2 months ago

Douglasville, Georgia, United States Caliber Sourcing Full time
{"Job Title": "Senior Customer Success Manager", "Job Summary": "We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team at Caliber Sourcing. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention through proactive engagement and strategic planning.

Key Responsibilities:

* Develop and execute customized success plans to meet the unique needs of our customers
* Build and maintain strong relationships with key stakeholders, including C-level executives and technical decision-makers
* Collaborate with internal teams to ensure seamless delivery of services and solutions
* Identify and capitalize on opportunities to upsell and cross-sell our products and services
* Provide exceptional customer support and issue resolution

Requirements:

* 2-3 years of experience in a customer-facing role, preferably in a cloud, managed services, or colocation environment
* Proven track record of driving customer satisfaction and retention
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
* Experience with CRM systems and data analysis

Preferred Qualifications:

* 2-3 years of experience directly managing Fortune 1000 customers
* Experience working in Gainsight
* Understanding of VMware applications
* Understanding of DRaaS and BaaS solutions

Benefits:

* Medical, Telehealth, Dental, and Vision
* 401(k)
* Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
* Life and AD&D
* Short Term and Long-Term disability
* Flex Paid Time Off (PTO)
* Leave of Absence
* Employee Assistance Program
* Wellness Program
* Rewards and Recognition Program

EEO Statement: Caliber Sourcing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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