Omni Service Specialist

1 month ago


Beachwood, Ohio, United States Anthropologie Full time
Job Summary

The Omni Service Specialist plays a critical role in delivering exceptional customer experiences by supporting omni service processes. This includes picking, packing, and shipping online customer orders, fulfilling in-store and curbside pickup orders, and transferring product back to the warehouse.

Key Responsibilities
  • Strategically process order queues and daily workloads to prevent backlogs, limit cancellations, and maintain proper customer touchpoints.
  • Maintain standards through the use of proper packaging to exceed customer product expectations.
  • Effectively utilize store technology to ensure a seamless omni-channel shopping experience for customers.
  • Oversee the omni process to ensure fill rates are maintained and brand standards are followed.
  • Facilitate the transfer of online products back to the warehouse.
  • Adhere to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policies and procedures.
Requirements
  • Ability to work flexible hours to meet the needs of the store's omni channel demand.
  • Proven track record in leading operational processes and achieving measurable results.
  • Eagerness to learn and grow within the organization.
Perks and Benefits

URBN offers comprehensive perks and benefits to employees, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and more. For additional information, visit our website.

Pay Range

Starting from USD $13.25/Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.


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