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Customer Service Representative

2 months ago

Sebring, Florida, United States The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Ensure high levels of customer satisfaction through excellent sales service, assist customers in person and over the phone, and resolve any customer concerns in a timely and professional manner.
  • Sales and Merchandising: Process sales transactions accurately, maintain precise work order files and formulas, and stock shelves and set up displays to ensure a visually appealing store environment.
  • Operations: Load and unload delivery trucks, assist in making deliveries, and maintain in-stock and presentable condition assigned areas.
  • Product Knowledge: Remain knowledgeable on products offered and discuss available options with customers, and suggest ways to improve sales.
Requirements
  • Age and Authorization: Must be at least eighteen (18) years of age and legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Physical Demands: Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Availability: Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
  • Driver's License: Have a valid, unrestricted Driver's License.
  • Education: Have at least a High School diploma or GED.
  • Experience: Have at least one (1) year experience working in a delivery, retail, or customer service position, and previous work experience selling paint and paint related products.
  • Language Skills: Ability to read, write, comprehend, and communicate in more than one language, and ability to read, write, comprehend, and communicate in Spanish.