Customer Support Representative

6 days ago


Atlanta, Georgia, United States Ideaboxpro Full time
Excellence in Every Client Interaction

Ideaboxpro is committed to delivering exceptional consulting services, and we're seeking a motivated Customer Service Assistant to join our dynamic team. As a key member of our team, you will play a crucial part in creating a positive experience for our customers by assisting them with inquiries, resolving issues, and providing valuable information about our products and services.

About Us:
At Ideaboxpro, we strive to provide the highest quality consulting services and continually seek to improve and exceed our clients' expectations. Our commitment to excellence is reflected in every project and interaction we undertake.

Job Responsibilities:
  • Assist customers with inquiries via phone, email, and in-person.
  • Provide product information and support to help customers make informed decisions.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Process customer orders, returns, and exchanges accurately and efficiently.
  • Maintain and update customer records and databases as necessary.
  • Collaborate with other departments to address customer needs and improve service.

Qualifications:
  • A high school diploma or equivalent; additional education in customer service or related field is a plus.
  • Proven experience in a customer service role or similar position.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work effectively in a team and independently.
  • Proficiency in using customer service software and Microsoft Office Suite.

Benefits:
  • A competitive salary of $720 to $950 per week.
  • Comprehensive health and wellness benefits.
  • Paid time off and holiday pay.
  • Opportunity for professional growth and development.
  • Supportive and collaborative work environment.

Work Details:
  • Work Type: In-person (strictly on-site).
  • Hours: Minimum 40 hours per week.

Location:
  • Atlanta, GA.
Our commitment to excellence sets us apart from others in the industry.

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