Optical Technician Assistant

4 weeks ago

Tampa, Florida, United States VSP Retail, Inc. Full time

Job Summary:

We are seeking a skilled Optical Technician to join our team at VSP Retail, Inc. As an Optical Technician, you will play a crucial role in providing exceptional customer service and ensuring the highest quality eyewear for our patients.

Key Responsibilities:

  • Under direct supervision, perform a variety of tasks related to daily optical lab operations, production, and patient orders.
  • Offer exceptional customer service by proactively communicating in a timely manner; call patients or vendors to communicate delays/issues with lens orders.
  • Order lenses and frames from appropriate lab or vendor based on vision plan.
  • Perform shipping functions, including efficiently working with time-sensitive shipments and maintaining records.
  • Unpack and sort inbound frames and lenses to appropriate in-house trays or ships to various external labs as necessary.
  • Routinely check products on order for delays or back orders and communicates and resolves order issues.
  • Inventory control functions including assisting with stocking lenses, sorting and distributing trays, pulling lenses, and performing cosmetic inspection and restocking as needed.
  • Assist with ordering lab supplies, working with vendors for all consumables, troubleshoots issues/problems, and creating lenses for glasses.
  • Assist in efficiently moving work through the department.
  • Maintain company safety standards.
  • Maintain a clean workstation.
  • Assist and cooperate with other departments.
  • Ensure understanding and adherence to quality management and safety requirements, systems, and procedures.

Requirements:

  • Experience working in a fast-paced environment.
  • One to two years of relative experience.
  • Ability to meet department standards for productivity and quality.
  • Ability to communicate at a level necessary to accomplish the above tasks.
  • Good manual dexterity and hand/eye coordination.
  • Ability to perform physical activities requiring bending, kneeling, and pulling/pushing.
  • Ability to recognize and distinguish colors.
  • Ability to understand and follow procedures.
  • Ability to lift up to 30 pounds.
  • Ability to walk or stand up to 100% of the time.

Benefits:

VSP Retail, Inc. offers a comprehensive benefits package, including medical and dental insurance, free vision care insurance and eyewear discounts, 401(k) retirement plan with employer match up to 3.3%, paid vacation and holidays, life, accidental, and disability insurance plans, and EAP access for employees and family.

Equal Opportunity Employer:

VSP Retail, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.

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