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Patient Services Representative
2 months ago
At Premier Community Healthcare Grp., we are seeking a highly skilled and compassionate Patient Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients, ensuring a smooth and efficient check-in and check-out process, and maintaining accurate patient records.
Key Responsibilities:- Provide best-in-class customer service to patients, responding to their needs and concerns in a timely and professional manner.
- Manage patient check-in and check-out processes, ensuring accurate and efficient processing of patient information.
- Collect and post payments for services not obtained in pre-registration process.
- Answer phones in a prompt, courteous, and helpful manner, providing accurate information and resolving patient inquiries.
- Assist patients with appointment scheduling, registration, and general information as needed.
- Responsible for providing and/or issuing referrals, processing preventative care and non-urgent referrals as tasked by the provider.
- Utilize resources effectively, building relationships across Premier sites to perform daily duties.
- Escalate patient complaints, process issues, and complicated registration and billing concerns to the Office Manager, Registration Supervisor, or Billing Manager as appropriate.
- Answer multiple phone lines in a prompt, courteous, and helpful manner, assisting callers with non-clinical issues, appointment scheduling, and general site information.
- Assist other care team members as needed, fostering a positive work environment.
- Responsible for individual goals and suggesting process improvements.
- Ensure confidentiality and HIPAA compliance at all times.
- Keep other care team members informed when situations occur that disrupt timely patient flow through site.
- Contribute to community give back initiatives and be an advocate for Premier's mission.
- Adhere to patient care needs and the core values of Premier Community Healthcare to provide a best-in-class patient experience.
- Work towards attaining department goals and drive Quality Improvement / Quality Assurance (QI/QA).
- High School Diploma or GED
- CPR/BLS Certification preferred
- Obtain and maintain Epic certification/annual compliance training throughout employment
- Ability to lift 20 lbs. regularly and 30 lbs.-50 lbs. occasionally
- Ability to sit for long periods of time
- Direct exposure to computer screen
- May be exposed to contagious/infectious diseases
