Customer Service Operations Manager

1 week ago


Damariscotta, Maine, United States Hannaford Supermarkets Full time

Hannaford Supermarkets, a company with roots dating back to 1883 in Portland, Maine, is seeking an experienced Customer Service Operations Manager to lead its team. As part of our Management Trainee Program, this role offers the opportunity to develop essential skills and knowledge to excel in this position.

About Hannaford Supermarkets

We are committed to connecting customers with high-quality products while preserving local traditions and jobs. Our dedication to sustainability has led us to become the first major supermarket in the US to document sustainable seafood practices.

The Role

As a Customer Service Operations Manager, you will be responsible for managing department operations, ensuring compliance with established standard practices, and promoting exceptional customer service. Key duties include:

  • Observing and following all company policies and standard practices
  • Managing department operations in the absence of the department manager
  • Maintaining a neat and well-groomed personal appearance at all times
  • Recognizing and coaching associates to deliver great service
  • Using company tools, such as financial reports and business information systems
  • Maintaining solid communication within the department and throughout the organization
Qualifications

To succeed in this role, you must have:

  • Able to lead and direct others
  • Demonstrated ability to learn multiple tasks and technical requirements
  • Good interpersonal skills and a desire to work in a team environment
  • Effective communication and customer service skills
Benefits and Requirements

This full-time position comes with a competitive salary range of $17.35 - $24.75 per hour. We offer equal opportunities in employment without regard to protected characteristics. If you meet the physical requirements and possess the necessary skills, we encourage you to apply for this exciting opportunity.



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