Senior Manager

3 weeks ago

Tinley Park, Illinois, United States Verizon Full time
About Verizon

Verizon is a leading provider of technology and communications services, transforming the way we connect around the world. Our human network reaches across the globe, working behind the scenes to anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting up our communities and striving to make an impact to move the world forward.

We're fueled by purpose and powered by persistence, exploring a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

About the Role

The Operations & Channel Strategy team, as part of the Total Wireless (TW) Channel Management organization, orchestrates Total Wireless strategic programs and initiatives from conception to execution, ensuring channel readiness and operational excellence.

As the Sr. Manager - Program & Project Management, you will be responsible for end-to-end development and management of training, communications, & resources supporting the new Value Indirect field team. You will design various resource materials to drive knowledge and understanding within the Value Indirect Field team, which in turn, will allow them to translate various Total Wireless program, product, and promotional launch information when visiting Total Wireless Indirect locations.

In this role, you will:

  • Maintain end-to-end ownership of developing Training, Communications & Resources for multiple channel level initiatives simultaneously and organize/prioritize them to align with the Total Wireless exclusive distribution channels broader strategic goals
  • Develop and implement a comprehensive strategy for resource creation and maintenance to support GTC and business-as-usual priorities for the Value Indirect field team
  • Own the development of specific training content and courses, both in-person and virtual to be completed by the Value Indirect field team
  • Build and implement an onboarding training program for all Value Indirect field representatives
  • Serve as a TW Exclusive Distribution channel subject matter expert, advising cross-functional teams on channel nuances, processes, and ways of working
  • Work cross-functionally with L&D and external support partners to develop resource materials to support channel level initiatives such as system enhancements, promotional launches, and new product education
  • Develop communications for multiple levels within the channel, tailoring information as needed to relevant audiences
  • Consistently deliver high-quality work that fully addresses the intended criteria, goals, and objectives
  • Effectively communicate verbally and in writing to stakeholders, team members, and leadership

You'll need to have:

  • Bachelor's degree or six or more years of work experience
  • Six or more years of relevant work experience
  • Experience supporting communications for an organization
  • Experience in program and/or project management
  • Willingness to travel approximately up to 25% or less

Even better if you have one or more of the following:

  • An MBA, or an M.S. in a related field
  • Experience in training design, development, or delivery
  • Self-motivated and able to work with minimal supervision
  • Project Management Professional (PMP) certification, VLSS certification in Green Belt or Black Belt
  • Experience working with external partners and/or vendors
  • 6+ years actively working in retail operations and/or Go to Market
  • 6+ years of program and/or project management experience
  • Excellent verbal & written communication, copywriting, editing, and proofreading skills
  • Ability to work in a cross-functional team environment with changing and evolving roles and responsibilities
  • Excellent executive presentation skills
  • A team player orientation collaborating well with others
  • A passion for delivering exceptional experiences to partners and consumers
About the Work Environment

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

About Verizon's Benefits

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package.

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