Executive Retail Manager

1 week ago


Milwaukee, Wisconsin, United States PGA TOUR Superstore Full time
About the Role

We are seeking a highly motivated and experienced Executive Retail Manager to lead our store operations at PGA TOUR Superstore. As a key member of our team, you will be responsible for driving sales, improving customer experience, and fostering a positive work environment.

Key Responsibilities:
  • Customer Experience:
    • Lead a team that delivers a differentiated customer experience, prioritizing customer needs over tasks.
    • Listen and respond to internal and external customers, building strong relationships in the store, organization, and community.
    • Drive change in key areas with the greatest impact on customer experience, using customer feedback to coach and recognize teams.
    • Inspect store pages for accuracy to prevent negative customer experiences.
    • Manage the appearance, cleanliness, and upkeep of the retail building and equipment.
  • Operational Excellence:
    • Create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis.
    • Make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting.
    • Demonstrate corporate citizenship by maintaining compliance with all required company directives, deadlines, publications, standards, meetings, and policies and procedures.
    • Ensure compliance with all safety and security policies and procedures.
  • Associate Engagement:
    • Promote a FUN, inclusive, and Put People First working atmosphere that encompasses our Core Values.
    • Create and initiate plans that drive improvements in Associate engagement and retention.
    • Develop, implement, and monitor the store leaders' Individual Development Plans (IDPs) to ensure future bench strength.
    • Establish performance and development goals for Assistant General Managers and provide mentoring, coaching, and regular feedback.
    • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Requirements:
  • Three (3) years of experience in sales, management, or people development.
  • College degree preferred.
Working Conditions and Physical Demands:
  • Must be able to stand for extended periods of time.
  • Climb up and down a ladder.
  • Move throughout the store.
  • Lift a 30 lb. box overhead.

PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



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